Returned Goods
If for some reason any item is not acceptable, you may return it to us for exchange or refund as long as it is sent back within 30 days of purchase.

Your returned items must be sent back unworn in their original condition & packaging; please ensure you package your return to prevent any damage to the items

For refunds we will make this to the method of payment you made the purchase with on receipt of the returned item.. For exchanges we will send out as soon as the original item is returned.

Please send the goods back in their original packaging with a courier / postal service of your choice. Please note that we do not offer a free returns service and the goods are your responsibility until we receive them back. Please also note that any original postage costs paid are non-refundable on exchanges or refunds.

We recommend that you send your return on a trackable service. We cannot be held responsible for items lost or delayed in transit on the way back to us.

Faulty Goods
If for some reason any item has a genuine manufacturing fault, you may return it to us. Please make sure the product is clean and dry and ready for fault inspection, if gloves are wet, dirty, smelly this will delay the return process. Please be sure to return the goods within 30 days of purchase.

Latex is a very soft, natural product and, as such, is subject to wear and abrasion. We cannot be held accountable for wear.

Most latex palms will begin to show signs of wear within their first use. This is normal and can be down to many factors that may include many variables of play, e.g., the age of the goalkeeper, their technique, the type and condition of playing surface, how the gloves were prepared, and whether the care instructions were followed.

As with all soft latex goalkeeper gloves, the better you care for them, the more life you will get from them.

Wear to the latex usually happens when the gloves come into contact with the ground, but they can also wear from something as simple as pulling your socks up, even when putting your gloves on, as most gloves use a course Velcro closure, which can be prone to wearing the latex.

If your latex starts to show signs of wear, don't worry! Glove wear is normal; that's just what latex does. Latex is a soft natural product that is made to provide the grip that all goalkeepers need and want!

Please note that all goalkeeper gloves will offer grip and continue to perform until there is virtually no latex left on the palms.

Deterioration will be particularly apparent during early and end-of-season use or after a prolonged dry spell when the grounds are at their hardest. Do try to avoid glove contact with the ground if at all possible especially using the palm to push up off the ground after making a save.

Young and inexperienced goalkeepers may also notice fast deterioration of the foam; this will become less apparent when the individual technique improves.

If this is a concern, please choose harder-wearing palms (not soft latex), which may offer better durability; however, please be aware that the grip could be far inferior.

Send us a picture of the faulty item prior to return and we will instruct you on the next steps. Please email - enquiries@reuschuk.com

If we accept the return, please include a note or copy of the packing slip with your return so that we can identify the item when your faulty return is received, clearly explaining the reason for return along with the outcome you would like (Replacement, Exchange or Refund). Please note that we do not offer a free returns service.

We endeavour to deal with returns within 1 -2 working days, however this may be longer depending on the nature of the fault.

Please note that the goods are your responsibility until we receive them back. We recommend that you send your return on a trackable service. We cannot be held responsible for items lost or delayed in transit on the way back to us.

The correct returns address is:

24 Wentworth Drive
Bramhall
Stockport
Cheshire
SK7 2LQ